Case study on Client/Customer Onboarding & Communication. Renata Voss had built her literary agency from the ground up over a decade. What started as a one-woman operation representing a handful of debut fiction writers had grown into a thriving boutique agency with fourteen active clients.

Our client was just two months away from her highly anticipated book launch, but the entire production process was on the verge of collapse. Disorganization, missed deadlines, and a lack of clear communication threatened to derail months of hard work and jeopardize the launch date itself. The author was overwhelmed and facing an impossible task of coordinating everything herself.

Do you have a brilliant idea for your book but struggling to finish it? Are you on a tight deadline but can’t type fast enough? Are you...